Comparative analysis of patients’ satisfaction in private hospitals in an Upazilla area, Bangladesh.

Abstract

This article attempts to measure the state of satisfaction of patients over the quality of health care as well as identify the crucial

factors that affect the patients’ satisfaction in Upazila Health Complex (UHC). The quantitative approach was used following a

structured questionnaire survey method. Four hundred visitors of 2 UHCs in Meherpur district were randomly selected as

respondents for the study.

This article attempts to measure the state of satisfaction of patients over the quality of health care as well as identify the crucial

factors that affect the patients’ satisfaction in Upazila Health Complex (UHC). The quantitative approach was used following a

structured questionnaire survey method. Four hundred visitors of 2 UHCs in Meherpur district were randomly selected as

respondents for the study.

This article attempts to measure the state of satisfaction of patients over the quality of health care as well as identify the crucial

factors that affect the patients’ satisfaction in Upazila Health Complex (UHC). The quantitative approach was used following a

structured questionnaire survey method. Four hundred visitors of 2 UHCs in Meherpur district were randomly selected as

respondents for the study.

This article attempts to measure the state of satisfaction of patients over the quality of health care as well as identify the crucial

factors that affect the patients’ satisfaction in Upazila Health Complex (UHC)

This study is to measure the crucial factors that affect the patients’ satisfaction and compare the rate of satisfaction of patients over the provided services of selected health care organizations in Upazila areas in Bangladesh. A structured questionnaire was used to collect quantitative data for survey method. Hundreds of visitors of seven hospitals of Laksham Upazilla, Cumilla district, Chittagong division were randomly selected as respondents for the study. It is expected that continuous monitoring and feedback of various types of patients will help an evaluation of care of hospital services. Objective: The purpose of the study is an attempt to assess the level of satisfaction among patients from the perspective of different dimensions. The present study yet, the findings of the survey are quite helpful if they are transformed into actions for improving the quality of health care.  Materials and Methods: The study was conducted in secondary level hospital in Laksham Upazilla. A questionnaire was designed based on the literature review, standardized by a small-scale pilot study on 31 patients.  The questionnaire contained questions on 42 items that measure eight dimensions on patient satisfaction. SPSS is used to measure the result. Results: The dimensions i.e. information, exception and billing have influence on satisfaction patient based on various hospitals. Conclusions: The current study is specifically useful for the assessment of the Bangladeshi health care system because the system is commonly allied with a lack of patient/ customer satisfaction especially for private hospitals. The purpose of the study is an attempt to assess the level of satisfaction among seven hospitals from the perspective of different dimensions. The findings of the survey are quite helpful if they are transformed into actions for improving the quality of health care.