A Study On The Assessment Of Skill Set As An Enhancement Tool For Organisation Citizenship Behaviour (Ocb) And Job Satisfaction For Women Employees In Retail Stores At Kanniyakumari District

Abstract

Several research have been conducted in recent years to better understand women's job satisfaction and organizational citizenship behavior (Mirabizadeh & Gheitasi, 2012).Women's retail productivity and company profits are impacted when they are unhappy in their jobs and leave the industry. This research set out to answer the question, "Is there a correlation between women's retail workers' Organizational Citizenship Behavior (OCB) and their job satisfaction (JS)?" Discretionary actions have a substantial impact on performances but are rarely taken into account in evaluations, so this was a key motivation for the study. The study found a strong correlation between female workers' civic engagement and their contentment in the workplace. The purpose of this research is to investigate whether or not female workers' levels of job satisfaction inside a company correlate with their levels of organizational citizenship behavior. Assessment of abilities is being examined as a method for fostering better corporate citizenship.