An Improved After-Deployment of Quality Assurance Method Using Auto Sync and Chatbot Modules to Enhance Business Customer Relations

Abstract

Technology has recently been applied in various spheres of life to ensure that daily activities and obstacles are easily tackled regardless of impediments such as time, location, etc. Responding to the growing needs and high demand of individuals and organizations to solve problems and make work more efficient, software developers are developing software applications to meet these demands. Existing software applications must be modified regularly to meet customers' constantly changing needs; this act of service seeks to improve and enhance business customer relations. This study selected, analyzed, and implemented five (5) Software quality assurance methods: Capability Maturity Model Integration, Total Quality Management, Six Sigma, Kaizen, and Perpetual Beta on a software product from the development stage to the deployment stage. Because the implementation of each technique in related research focused on respective companies and partially on their customers without ensuring effective quality assurance services to customers after software deployment, we adopted the Perpetual Beta method; we improved it by incorporating generic modules such as Chatbot and Auto Sync to extend Software Quality Assurance processes to customers after deployment. The study makes recommendations for future usage and further research.