Customer Satisfaction towards Digital Banking of Private Banks of India: A Study in Delhi-NCR

Abstract

The purpose of the study is to assess how private Indian banks in the Delhi-NCR region rate customer satisfaction with digital banking. The study will concentrate on examining the motivation behind adopting the banks' digital banking services. It will assist in determining the factors that led clients to choose digital banking as well as the issues they ran across when using online or digital banking. A well-structured questionnaire that was given to 100 customers of private banks was used to gather the primary data. Using SPSS, the data was examined.