Review on Lean Six Sigma in Higher Education

Abstract

Service sector accounts for a substantial share in Indian economy and among the service industries, education sector is emerging as a major commercial activity in the nation. Globalization, growingcompetition among institutions, emergence of new technologies, changing socio-economic profiles ofnations and knowledge driven economies have created a scenario where quality in education isbeginning to occupy the centre stage. Now the quality is no more a desirable strategy – it has become asurvival strategy. In such a scenario, ‘Technical Education Institutions’ require an innovativesupporting tool, which helps in improving the quality of education system.

As there is no such model available for assessing the performance of engineering colleges using lean six sigma metrics, this work will help to identify the performance of each & every department of the engineering colleges. We are trying to develop a performance model for engineering collegesby using lean six sigma metrics by applying various tools of lean six sigma. Then we will check the reliability &validity of a performance model after conducting the case studies in various engineering colleges. Research methodology will be used to accomplish the set objectives by finding the various lean six sigma metrics, finding the various departments in the engineering colleges, applying various tools of lean six sigma, developing a performance model for engineering colleges by using lean six sigma metrics. After that checking the validity and reliability of a performance model and finally conducting the case study in various engineering colleges.In this work we are going to develop a performance model for engineering colleges using lean six sigma metrics which will help the engineering colleges to measure the performance of their respective institute.