Increasing Health Awareness and Changing Consumer Behavior as Mediating Rolein Promoting the Impact of Corona Pandemic Towards Use of E-Services

Abstract

This study aims to investigate the impact of the coronavirus (COVID-19) pandemic on using online services in Jordan. In this study, we adapted the descriptive survey. Coronavirus, one of the murderer's known viruses, has already taken the lives of many in almost the entire country. This means that all economic sectors in the country have closed down. Organizations and governments are responding quickly in several ways, actions that are especially important to protect lives and support work-from-home (WFH) procedures. The duty is challenging for organizations and governments that depend intensely on in-person interaction for all sectors. Social distancing, reduction of unnecessary operations, and decreased interaction are essential in protecting human health—and they increase critical challenges about how these governments and organizations can continue to reach customers and fulfill their expectations.

Therefore, this coronavirus is expected to impact Changi's first case in Jordan strongly. The government has taken many procedures like lockdown of all sectors and borders to prevent this virus from spreading, and a primary study has been carried out to get a better result.