Identifying the Influential Components in the Development Process of Urban Services based on Blockchain Technology

Abstract

Purpose: This research aims to identify the influential components in the development process of urban services based on blockchain technology. The present research is applied in terms of purpose and qualitative in terms of method.

Design/methodology/approach: The statistical population of this research includes all managers and urban management experts who have at least a master's degree. To better comprehend the issue of the development of urban services and also to identify its dimensions and components, in-depth and exploratory interviews via the Delphi method were done with 15 key informants of the Municipality and Science and Technology Park of Tehran and academic experts. To guarantee the validity of the qualitative part of the research, valuable opinions of professors familiar with this field and academic experts were used who were knowledgeable and knowledgeable in this field.

Findings: The reliability of the test and the intra-coder agreement method were used to calculate the reliability of the conducted interviews. In the current research, a semi-structured interview was used, and the interpretive analysis method was used to analyze the interview data. It should be mentioned that the coding stages used in the present research comprise open coding regarding the categories extracted from preliminary studies of the theoretical foundations of the research, axial coding, and final coding.

Originality: After the content analysis of the interviews, 21 main components could be identified among the 102 existing categories. The key dimensions of the blockchain technology application model in the growth of urban services comprise the development of urban services, blockchain technology, big data, Internet of Things.