Factors influencing job performance of Indian IT employees: The mediating role of job satisfaction

Abstract

The information technology (IT) sector in India is one of the most active and important. However, the IT industry confronts a number of issues, including a global slowdown in technology expenditure, high attrition rates, changing client needs, and more competition. These factors may have an impact on the job performance of IT professionals, which is critical for the industry's success and survival. As a result, the purpose of this study is to investigate the elements that impact the work performance of Indian IT personnel and to make recommendations for enhancing it. The survey approach is used to obtain data from 516 IT professionals working in various positions and levels in various IT businesses throughout India. Job satisfaction, organizational commitment, work engagement, and perceived organizational support are shown to be favorably connected to job performance, whereas role ambiguity, role conflict, and work stress are found to be adversely related. Job satisfaction also mediates the effects of organizational commitment, work engagement, and perceived organizational support on job performance, according to the study. Based on these findings, the study recommends various implications for IT managers and HR practitioners in order to improve IT employee work performance.