The Impact of Implementing Hospital's Stakeholder Collaboration on Hospital Performance

Abstract

Introduction: Various hospital performance measurements have been determined by each country based on the health service system implemented in that country. The Hospital's Stakeholder Collaboration (HSC) concept is a combination of the hospital concept and the stakeholder collaboration concept. Aim to evaluate the development of the Hospital's Stakeholder Collaboration concept for improve hospital performance.

Method: Using a quasi-experimental research design. Our research subjects were patients, family patients, visiting doctors and insurance in outpatient settings, totaling 240 in the intervention group and 244 in the control group. This research intervention is the Hospital's Stakeholder Collaboration implementation module in hospitals. The statistical tool used is the comparison test of the means of two paired samples, Post Intervention and Control with Wilcoxon and Man Whitney test statistics.

Result: mean comparison test results between Pre-Post intervention group, concluded that Hospital Performance variable is different real between Pre-Post Intervention group . Where is the mean value of Post intervention group worth more than from Pre intervention. It means mark performance Hospital in the group intervention has experience enhancement compared before implementation.

Conclusion: Our model highlights the substantial positive influence of HSC quality on both hospital performance. The primary determinant of the quality of clinical and administrative choices and practices is the quality of hospital performance. The study revealed that the impact of Health Information Systems on hospital performance is mediated by the quality of health information.