Digital Transformation and Developing Digital Capacity in Vietnam

Abstract

The Fourth Industrial Revolution (Industry 4.0), with its explosive development of digital technology, is changing the methods of state governance. Therefore, digital transformation is an inevitable trend to shift the model of state governance from a physical environment to a digital environment, building a digital government to better serve the people. This also places demands on the digital capabilities of entities participating in state governance processes, including civil servants and citizens. This study analyzes the characteristics, objectives of digital transformation, and the requirements for digital capabilities for civil servants and citizens. The theoretical model is designed to analyze the impact of the independent variables "Civil servants' digital capacity" (CSC) and "Citizens' digital capacity" (CDC) on the dependent variable "Digital transformation" (DT). The author surveyed 300 local government leaders at the commune level to conduct an empirical assessment of the digital capabilities of civil servants and citizens, drawing scientific conclusions about the extent to which it impacts digital transformation goals. This assessment then suggests policy issues aimed at developing digital human resources in Vietnam today.