Developing Digital Government In Vietnam

Abstract

Digital government is a developing trend in every country, characterized by its operation in a digital environment, based on digital technology and data. This necessitates digital competence for both civil servants and citizens to form digital civil servants and digital citizens – the subjects of digital government processes, directly influencing and determining the goals of digital government development. This study builds a theoretical framework for digital government and analyzes the impact of digital civil servants and digital citizens on digital government in the context of Vietnam's digital society. The author surveyed a sample size of N = 200 local civil servants at the commune level and N = 200 local citizens from 20 rural communes in three provinces: Hung Yen (Northern), Quang Tri (Central), and An Giang (Southern). The research results confirm that civil servants possess sufficient digital competence to meet job requirements, but further improvement is still needed. The fact that the digital capabilities of the population are assessed at a lower level, requiring the provision and updating of basic digital knowledge and skills, has highlighted the necessity of current digital workforce solutions to achieve the goal of digital government in Vietnam.