Impact of Digital Transformation on Human Resource Development in the Heritage Industry: From the Practice of Lang Son Province

Abstract

In the context of the fourth industrial revolution and digital transformation spreading strongly, the Vietnamese cultural heritage sector is facing both opportunities and challenges in preserving and promoting heritage values associated with human resource development. This study aims to analyze the impact of digital transformation on human resource development in the heritage sector, from the practice of Lang Son province - a locality with rich heritage potential but limited in infrastructure and digital capacity. The survey results show that digital transformation has direct and indirect impacts through digital capacity on human resource development in the heritage sector. Digital capacity plays an important intermediary role, while organizational culture and local support policies have a positive regulatory impact, helping to amplify the effectiveness of digital transformation. The study affirms that the digital transformation process in the heritage sector is only truly effective when combined with a human development strategy, in an open organizational environment and appropriate support policies. From there, the article proposes policy implications to perfect the digital transformation strategy, develop digital capacity for human resources, build a culture of innovation and enhance the coordination role of local authorities, contributing to the sustainable development of the heritage industry in the digital age.