Technology Adoption and Financial Performance: Assessing Revenue Collection Efficiency at Kanye District Municipal Council, Botswana

Abstract

Local government authorities in developing nations face mounting pressure to improve revenue collection efficiency while delivering quality public services. This study examines how digital technology adoption influences revenue collection efficiency and financial performance at Kanye District Municipal Council in Botswana. Drawing on the Technology Acceptance Model and recent empirical evidence from African local governments, this research employed a mixed-methods approach, combining quantitative surveys of 156 council employees with analysis of financial records spanning 2018-2024. Results indicate that perceived usefulness and ease of use significantly predict technology adoption rates, with digitized payment systems showing a 34% improvement in collection efficiency compared to manual processes. However, infrastructure constraints, digital literacy gaps, and organizational resistance temper these gains. The study reveals that councils with integrated electronic invoicing and mobile payment platforms achieve 27% higher revenue-to-target ratios than those relying on traditional methods. These findings advance understanding of technology-mediated financial management in resource-constrained municipal contexts and offer evidence-based recommendations for policymakers pursuing digital transformation agendas across Sub-Saharan Africa.